SEB ir jos nauja programėlė Android

Esu senas SEB banko klientas ir seniai naudojuosi jų mobiliąja programėle. Jei neklystu, šių metų pradžioje jie atnaujino savo programėlę. Rezultatas: prastas.

  • Buvo įdomus pats atnaujinimo procesas. Vietoje to, kad tiesiog įkeltų atnaujintą programą į "Google Play" ir leistų visiems atsinaujinti, SEB padarė gudriau (ar, reikėtų sakyti, kvailiau?). Kelias savaites prieš išleidimą SEB paskelbė "Verslo žiniose" (reklama) apie savo atnaujintą programėlę ir... Ir tada prasidėjo įdomus atnaujinimo procesas. Kai sausio 23 dieną SEB Lietuva Facebook paskyroje jų paklausiau, "Iš kur galėčiau atsiųsti atnaujintą SEB programą Android OS?" gavau atsakymą: "Jeigu savo išmaniajame įrenginyje turite atsisiuntęs programėlę "SEB Lietuvoje" ir esate pasirinkęs automatinį programėlių atnaujinimą, Jums nieko daryti nereikia – programėlė automatiškai atsinaujins iki sausio mėn. pabaigos. Jeigu nesate pasirinkęs automatinio programėlių atnaujinimo, naują programėlės versiją iš "Google Play" parduotuvės galėsite atsisiųsti nuo vasario 1 d." Wait wait wait... Įdomu būtų pasižiūrėti, kaip koks Amazon ar Facebook TOKIU PAČIU principu atnaujintų savo programėles. Pirma paskelbtų, kad "programa atnaujinta", praeitų kokia savaitė ar dvi ir tada GAL bus galima atsisiųsti naują programos versiją :) Žavu. Kaip priedo, reikėtų pabandyti šį "išmanų" atnaujinimo procesą pasiūlyti kokiam Google :) Įdomu, kaip veiktų koks GMail, Google Drive, Google Docs ar panašios paslaugos...
  • Funkcionalumas: net prastesnis, negu atnaujinimo procesas. Senesnė programėlės versija buvo (jei neklystu) tiesiog (supaprastintas) Web puslapis. O bet tačiau tik deja buvo galima paprastai pervesti pinigus. Kaip? Na, aš paprastai pervedu pinigus tik keliems asmenims. Tad, įrašau asmens vardą ir programėlė/Web puslapis man pasiūlo to asmens banko sąskaitos numerį (jei šiam asmeniui aš esu jau pervedęs pinigus). Tai ar nebuvo galima importuoti šių duomenų į Naują programėlės versiją? Turbūt nebuvo galima :) Greičiausiai, tai buvo per sudėtinga padaryti.
  • Privatumas ir kontaktai. Atsirado nauja "nuostabi" funkcija. Aš galiu paprašyti kontaktų (taip, tų kontaktų telefono knygutėje) pervesti man pinigų. Nuostabu! :) Kaip tik mačiau, kad galiu paprašyti savo viršininko man pervesti šiek tiek pinigų! Būtinai taip ir padarysiu :) Įdomu, kokia reakcija būtų :) Turbūt pusė biuro juoktųsi iš manęs :) Bet, jei rimtai, ši funkcija kelia keletą klausimų vien privatumo prasme. KAM bankui reikalingi mano kontaktai, jei aš šia kvaila (pinigų prašymo) funkcija nesinaudosiu? Ar taip nepažeidžiamas mano privatumas, kai yra prašoma tikrai gerokai daugiau duomenų, negu man reikia naudotis programėle? KODĖL išduodama kitų banko klientų asmeninė informacija - vardai, telefono numeriai, faktas, kad naudojamasi SEB banko paslaugomis - ir ši informacija surišama su mano telefono adresų knygelėje saugomais kontaktais? Man to nereikia. Ar galiu šios nereikalingos programos funkcijos kaip nors atsisakyti? Turbūt ne :) Tai, kad mažuma klientų prašys pervesti pinigus per programėlę - ne pasiteisinimas. Aš tikrai nepageidauju atskleisti savo telefono kontaktų dėl funkcijos, kurios man nereikia.
  • "Naudingos funkcijos". Programėlėje galima rasti banko skyrius, bankomatus, pamatyti valiutos kursus ir yra galimybė susisiekti su SEB. Tikrai verta vien dėl to atsinaujinti :)
  • Išvaizda: tikrai gerokai gražesnė. Kartu ir paprastesnis prisijungimo prie programėlės procesas su PIN kodu. Gana vaizdžiai ir paprastai galima peržiūrėti operacijas su savo banko sąskaita (kada, kur, kiek mokėta/gauta pinigų). Vieninteliai programėlės pliusai.


Apibendrinant - rezultatas yra epic fail. Šiuo metu programėlėje yra dvi naudingos funkcijos: sąskaitos išrašo peržiūra ir galimybė pervesti pinigus (kuri normaliai neveikia; tiesa, dar neišbandžiau). Visa kita - šlamštas.

SEB Lietuva programėlės atnaujinimas yra tikrai labai puikus pavyzdys, kaip nereikia daryti atnaujinimų programinei įrangai. Pirmiausia reikėjo šiek tiek išbaigti atnaujintą programėlę, pridėti daugiau funkcijų, pasistengti, kad bent funkcijomis ji būtų panaši į senesnę versiją, įkelti ją į "Google Play" ir tada trimituoti apie atnaujinimą. O dabar panašu, kad viskas buvo padaryta paskubomis ir mažai galvojant apie rezultatą. Matyt, buvo svarbu neatsilikti nuo kitų bankų. Ir dėl to blynas prisvilo.

P.S. Šį straipsnį nusiunčiau pakomentuoti SEB bankui. Jeigu gausiu atsakymą - mielai jį paskelbsiu.

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